Well. I’ve finally gotten a break in which to catch up with long neglected tasks, including this journal. But, just after I’d posted, and before I could get an e-mail out informing my usual clientele, my phone line got switched with someone else’s. That was Friday. I was on the verge of sending yet another of my gloomy “The World is about to end” missives and then AT&T actually does. What’s with that?
How am I supposed to get out my warnings of the most dire of consequences for all the planet to hear if one of the largest, most profitable, companies in America can’t even keep my phone number connected to my phone? And why do these other people get so many more calls than I??
I was alerted to the problem by someone calling the other guy’s number. He expressed surprise at my telling him he had reached mine, an almost totally dissimilar integer, saying his phone indicated he’d dialed the right number. Not wishing to concede easily to a dispute with a machine, I dialed my own number after hanging up. I didn’t get the expected busy, however. Instead a twelve year old answered. It wasn’t entirely easy to explain to him, so I had him call me by dialing his own number. He thought me kind of weird, but his eventual success seemed to clarify it for him.
Since then, I’ve been giving all callers my number to dial to reach the intended party, Roger, and am hoping he’s returning the favor. If he is, depressingly few people have been trying to reach me, as the only call I’ve gotten, outside of the estranged wife (who’s calls I truly do appreciate), has been from a pharmacy preparing to mail my prescription. Jesus, that is depressing!
I called 611 for service. Automated. Automated. Automated. And like the f-wording Energizer Bunny. Hopefully, the letter I wrote to the AT&T guy today will amuse you and might even get some play elsewhere on the internet. Feel free to cut, paste, and forward to anyone you know with a gripe against the company or voicemail systems in general. At the very least, it’s not more of my doom and gloom about the far too near-term future. More like hair and tear for here and now.
“Dear AT&T repair person:
If I am not readily summoned to the door, hopefully this note will convey the problem and result in correction. In any case, please deliver it to your supervisor with a request that it be passed up the chain of command to the president of the company, if that is what is necessary to correct a much deeper flaw in the system, which I will speak to after outlining my specific problem.
My specific problem: